- Send the request, within 10 days of receiving the order, directly by e-mail to the firstname.lastname@example.org indicating the order number (provided in the order confirmation email), the first and last name used when placing the order.
Once the return request is received, GAVEMO will send the Customer a written confirmation, containing the Return Authorization Number (R.A.N.).
- The return must be made by BRT courier using the letter of car attached to the e-mail, in addition to the Return Authorization Number (R.A.N.) on the outside of the box. The pick-up is bookable via BRT at the number you will find at the link http://www.brt.it/it/assistenza_clienti/filiali.do
- In the return mode made for exchange of goods of equivalent or higher value, the return shipment will be FREE. The items requested in return must be of equal or greater value to that of the goods returned for the return shipment to be FREE for the customer. There is only one free goods exchange for each authorized return.
- In the mode of return made for exchange of goods of lesser value or for reimbursement, the shipment of return will be borne by the Customer. The cost of the return shipment is Euro 10, which will be deducted from the final refund due. The credit will be visible on the customer’s credit card statement after a minimum of 30 days from the repayment date. This timing may vary slightly depending on the banking circuit of the credit card used.
- The return of the garments must be received at THE GAVEMO headquarters within 10 days of receiving the RAN.
Return terms and conditions
Each product must be returned including all original labels, packages and accessories received along with the order. All items and accessories must be returned along with their original box, which is considered to be an integral part of the product itself and which must not have been damaged and/or altered in any way.
In the event that the customer receives defective goods, or that THERE are errors in shipments by GAVEMO, you are required to follow the same instructions above, the shipping costs for the return will be refunded.
GAVEMO reserves the right to request photographic evidence before authorizing returns for defective goods and taking charge of shipping costs for the return of goods to its premises.
All returned items are inspected by GAVEMO and must meet all parameters listed in the return process. GAVEMO reserves the right to set a charge of 10 of the value of the goods returned in cases where the return does not comply with all the terms and conditions of our returned policy.
GAVEMO reserves the right to refuse unauthorized returns or shipped with couriers other than BRT. Acceptance of these returns still carries a charge of 10 of the value of the goods returned.